2021蒸蒸日上迎新跑报名常见问题

Q：2021年蒸蒸日上迎新跑设置哪些组别？参赛年龄有何要求？

A：2021蒸蒸日上迎新跑将设置4圈21.6公里竞速跑和1圈5.4公里欢乐跑项目。因疫情防控考虑，2021年赛事将暂时取消破2精英组和亲子跑。所有组别的参赛选手年龄须满18周岁（2002年12月31日前出生）。

Q：什么时候开放报名？

A：1、“六星跑者”直通报名时间：2020年11月20日20:00 - 11月22日22:00

2、竞速跑、欢乐跑报名时间：2020年11月23日10:00 - 11月30日22:00

各组别项目先报先得，项目额满即止。

Q：针对疫情防控，会有哪些报名和参赛要求？

A：2021蒸蒸日上迎新跑要求选手身体健康，且满足新冠疫情防疫要求。报名成功选手领取参赛物资及号码布时，须提交本人检测时间为12月26日(含)后的核酸检测结果为阴性的纸质报告，同时签署《健康安全责任承诺书》。

本届比赛不邀请境外选手参赛；不接受来自境外（含港台地区）的选手参赛，但长期在大陆地区的外籍及港台选手除外。不接受国内疫情中高风险地区的选手报名参赛，仅接受来自低风险地区的选手报名。疫情风险区域及分级以国务院疫情风险查询系统发布和更新为准。

参赛选手需同时满足以下报名条件：

1、赛前14日内未前往过疫情中高风险地区；

2、如果是入境人员自隔离之日起应满28天（集中医学隔离14天和解除隔离后健康管理14天）；

3、赛前14日未与正在接受医学观察的人员共同居住、生活（开赛前疫情风险等级根据国家防疫防控汇总信息实时更新，报名要求做动态调整）。

组委会将对所有成功报名的选手是否符合防疫要求进行排查，还将根据疫情防控形势，动态调整赛事安排，包括但不限于赛事举办时间、规模、赛程设置、报名要求、参赛要求等。选手须遵守组委会各项规定，服从配合组委会疫情防控工作安排。若开赛前参赛选手所处地区新冠肺炎疫情风险等级由低风险上升为中、高风险，组委会将取消其参赛资格并予以退还报名费用，但不承担因此而产生的任何其他责任。

Q：如何知道自己是否符合防疫要求来自疫情低风险区？

A：全国疫情风险等级查询入口如下：

1、国务院官网：http://bmfw.www.gov.cn/yqfxdjcx/index.html

2、本地宝风险等级专题：http://m.gz.bendibao.com/news/yqdengji/

3、微信“国务院客户端”小程序：

第一步：微信搜索国务院客户端 点击“疫情风险查询”选项；

第二部：顶端下拉菜单中选择需要查询的省市/地区，查看所在省市/地区疫情。

特别提醒：

成功报名的选手请合理安排出行，避免途径中高风险地区，在比赛日前14天进行每日健康自测并于领取装备日签署《疫情防控承诺书》。赛事将根据“国务院客户端”APP对全国疫情中高风险地区目录调整的情况，继续对来自或途经国内疫情中高风险地区的来沪返沪人员加强管理。防疫相关的赛事信息及规定可能会因国家或地区防疫政策变动而调整，请通过赛事官方网站及官方社交媒体实时关注最新通知。

Q：报名时为何会出现排队等待页面？

A：为了缓解报名系统服务器的瞬时压力，当同时进入报名通道的人数达到一定数量后，系统将自动开启排队系统，请耐心等候，不要重新刷新页面，否则将重新排队。

Q：本次比赛有团队报名通道吗？

A：本次比赛采用个人在线报名方式，不设团队报名通道。

Q：报名费如何支付？

A：报名支持支付宝和微信支付。

Q：如完成报名后，因故放弃参赛，报名费能退还吗？

A：报名费一旦支付概不退还。

Q：如完成报名后，可以申请更改组别吗？

A：报名一旦完成，无法更改组别。

Q：报名时匆匆忙忙填错了个人信息，能否修改？

A：如发现个人信息填写错误，请发送邮件至：info@runthetrack.com，由后台工作人员统一修改，同时需提供报名选手邮箱、姓名、手机号和证件号码以便后台查询。

Q：付费成功后未收到确认邮件

A：付款成功后未收到确认邮件的原因如下：

1）您输入的注册邮箱有误，无法送达；

2）报名确认邮件和付款确认邮件有一定的概率会被您的邮箱服务器屏蔽。

解决方案： 

1）在您的垃圾邮件箱中查找确认邮件；

2）如果仍未找到，请将您的姓名、手机号、报名证件号码和注册邮箱地址发送至客服邮箱：info@runthetrack.com，后台管理人员会根据您提供的信息查询您的报名状态，并给您发送邮件回复。

Q：赛事T恤服装尺码如何选择？

A：报名通道中可选择服装尺码。赛事T恤发放将根据选手报名时所选的服装尺码发放，现场不得更换尺码。如需要更改赛事T恤尺码参考如下：

Q：赛事包领取如何安排？

A：赛事包领取的时间、地点、所需材料及流程将在12月下旬另行通知。

Q：比赛当天能领赛事包吗？

A：比赛当天不能领取赛事包。

Q：比赛日观众入场券如何购买？

A：因疫情防控要求，观众入场券事宜目前待定，敬请关注赛事官网和微信公众号后续通知。

Q：选手需要自己买保险吗？

A：赛事主办方将为所有参赛选手统一购买保险，只有在参赛选手提交的个人信息全部真实有效的情况下才能生效。

Q：我本人无法参赛，能否将名额转让给其他人？

A：报名成功后如不参加比赛，参赛名额不能转让他人，报名费将不予退还。

*利用虚假信息获取参赛资格或者转让号码布参赛，一经组委会核实确认，比赛中发生的一切后果责任自负，且组委会将对转让者、受让者处以蒸蒸日上迎新跑终身禁赛。

Q：选手报名费可以提供发票吗？

A：可以。发票开具点此链接申请登记：http://rtt.red/fapiao

报名费发票开具说明：

1、发票仅提供给报名成功的选手；

2、报名费发票一律开具纸质普通发票；

3、发票申请将于2021年1月5日截止登记，组委会将在1月10日统一安排发票快递。

蒸蒸日上迎新跑组委会

2020年11月

2021 Run The Track FAQ

Q: How many race categories will be seen in 2021 Run The Track? What’s the age requirement?

A: According to the epidemic prevention and control requirements of Shanghai, the Elite Run and Kids Run will be temporarily canceled this year, there will be 4 Laps Run and 1 Lap Fun Run this year. 4 Laps Run and 1 Lap Fun Run participants must be at least 18 years old (born before Dec 31, 2002).

Q: When will the Run The Track race registration open?

A: 1. “Six-star Runner” registration is on an invitation basis, the registration time will start from 20:00 Nov 20 to 22:00, Nov 22.

2. 4 Laps Run and 1 Lap Run registration is on a first-come, first-serviced basis, start from 10:00 Nov 23 to 22:00 Nov 30, registration will be closed once the category is full.

Q: What requirements are needed runners’ to follow based on the epidemic prevention and control requirements?

A: All registrants’ physical health conditions should meet health and epidemic prevention requirements. All successful entrants are requested to provide a paper copy of a valid nucleic acid negative test report to collect race packet. The test should be conducted and sampled on or after 26th December, 2020.

No runners from abroad will be invited, foreign runners’ registration won’t be accepted unless who lives in mainland China for a long time, runners’ registration from the epidemic middle or high-risk areas won’t be accepted. Only registrants who are from low risk areas are qualified to register. The categorization of risk areas will be determined and updated by the General Office of the State Council, PRC.

The registration information of each registrant will be screened by the organizing committee till the registration deadline. Registrants who fail to meet the above requirement will be deemed as disqualified and withdraw from the race. The registration fee will be refunded by the organizing committee with no further liability whatsoever arising from such withdrawal.

The organizing committee will dynamically adjust the competition arrangements (including race date, capacity, schedule, entry and participation requirements etc.) according to the epidemic situation. Participants shall fully understand and agree to various rules, regulations and requirements stipulated by the organizing committee as well as the measures taken by it.

Q: How could I know whether I met the requirements and from low risk areas?

A: Here’s the categorization of risk areas query system:

Official website of General Office of the State Council, PRC.: http://bmfw.www.gov.cn/yqfxdjcx/index.html

Special Reminder:

Registrants are advised to arrange their travel so as to avoid middle & high risk areas, and shall make self-checkup every day within 14 days before the race day and sign the waiver on the date of collecting the race packet. The policies on individual coming or returning to Shanghai from or through middle and high risk areas might change, in line with the adjustment of the middle and high risk areas as published on the APP of the State Council, PRC. The race information and rules related to epidemic prevention and control may be adjusted due to the changes of national or local epidemic prevention and control policies. Please pay attention to the latest notices in via the official website and social media account.

Q: Why am I in a queuing page when I was trying to register?

A: To control online traffic peaks and treat each registrant fairly, registrant might see a queuing page when the traffic reached a volume, do not get panic, just be patient for a few minutes, you’ll be directed to the registration tunnel. Do not refresh the page frequently, otherwise you might be requeued.

Q: Is there a group registration option this year?

A: No, there’ll be no group registration channel or offline group registration option for 2021 Run The Track, only accept individuals register online.

Q: How do I pay the registration fee?

A: You can pay the registration fee via Alipay or WeChat Pay. 

Q: Can I get a refund if I could attend the race?

A: The registration fee can’t be refunded once the registration completed.

Q: Can I change the race category?

A: No, the registered category is not allowed to be changed.

Q: How can I update my personal information if I misinput?

A: If anything related to your registered personal information is incorrect, please request to update via email to info@runthetrack.com, you might need to provide your ID to verify.

Q: Why I didn’t receive the registration confirmation email?

A: There’re several reasons you might not be able to receive the confirmation email after payment:

(1)    The email address you input during the registration is incorrect.

(2)    Your email service provider blocked email domain from the race committee.

Solutions:

(1)    Search your junk mailbox for the registration confirmation email, and put race committee’s email domain to the whitelist to make sure receiving future race emails:

(2)    If you can’t find anything, please provide your ID to info@runthetrack.com, the race committee will resend the confirmation.

Q: How do I choose the right race Tee size?

A: You can select the race tee size during the registration, and the race tee will be distributed to registrant based on the selection from the registration. Tee size cannot be changed on the race packet collection site. Race tee sizes for reference is as below:

Q: What’s the plan for the race packet pickup?

A: The time, location, procedure and info needed for the race packet pickup will be informed in late December.

Q: Can I pick up my race packet on the race day?

A: Sorry, race packet cannot be picked up on the race day.

Q: Can I transfer my race bib to others if I can’t participate the race?

A: No, race bib cannot transfer to others if you can’t participate the race, The registration fee can’t be refunded once the registration completed.

Using false information to obtain race bib or accept race bib from other’s transfer, once verified by the race organizing committee, you will be responsible for any consequences that may occur during the race, the race organizing committee will impose a RTT race lifetime ban on the transferor or transferee.

Q: How can I get to the SAIC International Circuit to support my family/friends?

A: Due to the epidemic prevention and control policy, the spectator ticket info is currently TBD, please pay attention to the race website or WeChat account for further notice. 

Q: Can invoice be provided for the registration fee?

A: Yes, there will be paper-form invoice provided for the registration. The invoice needs to be requested online: http://rtt.red/fapiao

Notes based on the invoice request:

1.      The invoice will be provided only to the runners who successfully registered;

2.      Only paper form invoice will be provided;

3.      The deadline for the invoice request will be Jan 5, 2021, and we will arrange the invoice delivery from Jan 10.

Q: Do I need to buy insurance for my attendance?

A: No. The race committee will buy insurances for all registered participants, the insurance will be effective only if the correct personal information is provided during the registration.

Organizing Committee of Run The Track

November, 2020